To provide you with the best possible service, you can cancel your order at anytime prior to shipping. However, if your gift is en route or delivered, we will be unable to cancel the order.
To provide you with the best possible service, you can return your order for replacement or refund.
If you have received a defective product, we will replace that product to your satisfaction. To receive replacement product, please call us at 1-800-425-0622.
To order by phone, call 1-800-425-0622
7 Day Satisfaction Guarantee
*Exceptions Apply: Where a promotion references a special collection only, the promotion applies only to that collection. For purchases where miles or points may be awarded, such awards are not applicable to any product customizations including vases or product add ons, FTD Gold Membership fees, gift card purchases or other fees such as service fees and shipping fees or applicable taxes. For promotions where discounts are available, discounts are applied to the standard retail prices set forth on the Florist.com website (standard retail prices shall not include sale prices), and discounts are not applicable to (a) any product customizations including vases or product add ons, (b) FTD Gold Membership fees or gift cards, (c) other fees such as service fees, shipping and handling fees or applicable taxes, or (d) the following collections: the Special Value collection, and any other special collection added by Florist.com in its sole discretion. Redemption of vouchers, gift certificates, gift cards, or reward codes may be subject to additional or different restrictions; please refer to those products for their terms and conditions. This offer is not available in retail stores and is available online only or, if offered, through the special toll-free number. Promotion cannot be combined with any other promotions, gift certificates, coupons, discounts or affiliate programs (including reward programs). Same day delivery is available in most locations if order is placed before 2pm in recipient's time zone. Click here for more information on our delivery policies. Quantities may be limited. Offer subject to change without notice.